Description

To truly engage employees, you must tap into their emotional side in addition to their intellect. Intellectual capability is associated with only 28% of high performance; psychological factors explain more. Confidence, for example, explains 38%. Add hope, optimism, and resiliency and it becomes clear that psychological capital is as important as intellectual capital. The best employees possess not only high skill but also high will: skill + will._x000D_ _x000D_ A different leadership style is needed to energize both skill and will. Pamper your employees as you do your customers.