Description

In a VoIP environment, the administrator must understand how to successfully troubleshoot problems. The Cisco Unified Communications solutions provide a wide range of tools to maintain, troubleshoot and monitor Cisco Unified Communications applications. The problem-solving model helps to troubleshoot problems in Cisco Unified Communications and can be used with tools like Cisco Unified Reporting.
This course describes the Cisco Unified Communications Manager features that allow you to avoid bandwidth problems and the commands to verify configurations. The Cisco Unified Communications Manager CDR Analysis and Reporting (CAR) Tool is also covered which can help monitor quality of service (QoS) issues, device utilization, and call statistics.