Description

The growing use of mobile devices allows users who are on the move – whether on a retail floor, at an airport, or at a Wi-Fi hotspot in a local coffee shop – to enjoy the efficiencies and speed of Cisco Unified Communications. However, as more people own multiple devices – ranging from office phones to home office phones, laptop computers to mobile phones – they must spend more time managing communications across different phone numbers and voice mailboxes. This necessity can limit the ability of users to accomplish work efficiently. Cisco Unified Mobility allows users to be reached at a single number, regardless of which device they use. This course will describe some typical Cisco Unified Mobility problems and how to troubleshoot them.
The course provides a review of native Cisco Unified Communications Manager presence using Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). The two native presence features are Busy Lamp Field (BLF) Speed Dial and the Call History List with presence enabled. The course also reviews presence policies, which are like Class of Service (CoS), to control who can see whom. Presence policies are the major cause of problems when you implement native Cisco Unified Communications Manager presence. The course concludes with discussing the issues of native Cisco Unified Communications Manager presence and outlines how to solve them.