Description

Interpersonal communication is a two-way street. The ‘giver’ has the lion’s share of responsibility in making sure the communication conveys the correct intent and message. But no one likes to talk to a wall, so in many ways, the response from the communication recipient is as important as the message that’s given. When you’re on the receiving end of a communication, regardless of whether or not it has been planned or delivered effectively, you must try to be receptive and understand what was intended. This requires two essential skills that most everyone finds challenging to keep sharpened: listening and questioning. In this course, you’ll work on sharpening those skills – as well as on getting yourself in the right receptive mind-set for communicating.