Description

Everyone has experienced miscommunication. Have you ever dealt with someone who seems unable to ‘hear’ the message you’re sending? Or have you ever had to deliver a message that you knew would be hard for the other person to accept? Maybe you’ve even found yourself in a disagreement with someone that was so significant that it completely shut down your communication. Communication gets tough when the message is difficult. And because these challenges typically involve emotions such as hurt, anger, or confusion, it’s not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you’ll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement.