Description

In a world where organizations operate with fewer national boundaries, HR professionals must have a global mindset and an appreciation of diversity. Having proficiency in global and cultural effectiveness means HR professionals value the perspectives and backgrounds of all the parties they interact with. Communication – the ability to effectively exchange information with stakeholders – is another crucial competency. Effective and timely communications with employees is needed to sustain their satisfaction and to address resistance to change. HR professionals need to be skilled communicators in order to interact and collaborate successfully with a variety of stakeholders in addressing business needs and challenges. This course discusses the global and cultural effectiveness and communication competencies and key behaviors that indicate proficiency in them. It presents examples of how skilled HR professionals use these competencies in the workplace. The content is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.