Description

Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today’s competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success?
This course provides an introduction to ITIL®, and covers the ITIL® fundamentals. Specifically, what ITIL® is, the history of ITIL®, the benefits of ITIL®, and the importance of aligning IT with business. This course also introduces key aspects of implementing ITIL® in your organization, including the importance of a service culture to support ITIL®, and critical success factors for implementing ITIL®.
ITIL® is a registered trade mark of AXELOS Limited.