Description

This course provides the desktop support technician with an overview of managing Internet Explorer 8, in particular, in relation to browser security features such as Enhanced Security Configuration, Security Zones, Trusted Sites, and Protected Mode. Also included are guidelines on how to handle ActiveX controls and browser add-ons. These types of add-ons can often cause errors or unexpected behavior. In addition, the basics of securing sites with certificates and solving certificate errors are covered.
Also covered are two key encryption processes used on client machines – the Encrypting File System (EFS), BitLocker and BitLocker To Go. It provides an overview of EFS and control of the EFS status can be used as a troubleshooting tool. It’s also important to understand the effect of using BitLocker on client systems; know how this technology verifies system integrity and what circumstances may require BitLocker to be suspended.
This course is one of a series in the Algeo learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise Desktop Support Technician. Passing this exam will earn the learner Microsoft Certified IT Professional: Windows 7, Enterprise Desktop Support Technician certification.