Description

A high-quality process that follows Six Sigma standards will create and deliver goods and services that meet and exceed customer requirements and expectations, This requires you to collect the Voice of the Customer (VOC) and translate that to product features, performance measures, or opportunities for improvement. You need a seamless process of identifying customers, collecting customer data, identifying customer requirements, and finally translating requirements into measures that are easy to understand and follow for employees who are responsible for processes, products, and services in the organization.
 
In this course, you will learn the differences between internal and external customers and examine concepts and tools for collecting and analyzing customer information and feedback and eliminating data biases. The course also explains how customer requirements are translated into deliverable goals using tools such as the Quality Function Deployment (QFD) and the House of Quality matrix. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.