Description

Getting to the source of why something has gone wrong in a system or process is critical to identifying the changes necessary for resolving the problem. During the Improve phase of a Six Sigma project, team members use a variety of nonstatistical methods and Lean tools to analyze systems and processes, looking for ways to reduce costs and eliminate waste. These tools help identify root causes and possible solutions. This course explores how to use various tools for conducting root cause analysis and reducing waste, such as fishbone diagrams, relational matrices, the 5 Whys, fault tree analysis, the 5Ss, standard work, and kanban-pull. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certification and becoming productive members of their Six Sigma project teams.