Description

This course begins by describing the integration of Cisco Unified Communications Manager and Cisco Unified Presence. The Cisco Unified Communications Manager is first prepared to be connected to Cisco Unified Presence and users are assigned with presence capabilities.
This also course describes how to implement Cisco IP PhoneMessenger and how Cisco Unified Personal Communicator can be used as a softphone. The Cisco Unified Personal Communicator setup is covered and the integrated applications are tested. The deskphone mode is implemented to control the IP phones and the calendaring feature is set up.
Finally this course covers the Cisco Unified Presence system troubleshooter and the Cisco Unified Personal Communicator server health tool, which help the administrator resolve presence issues quickly. Some common issues for Cisco Unified Personal Communicator are presented and resolved. Tracing is activated and some example trace outputs are shown.