Description

Cisco Unified Presence enhances the native presence features in Cisco Unified Communications Manager. With Cisco Unified IP Phone Messenger, end users can see the presence status of their colleagues and manage their own status, or exchange instant messages from a user interface.
To enable end users for Cisco Unified Personal Communicator and Cisco IP Phone Messenger, several configuration steps must be performed on Cisco Unified Communications Manager and Cisco Unified Presence.
This course provides an overview of Cisco Unified Presence features and functionality and shows how to configure end users, how to troubleshoot common issues with Cisco Unified Personal Communicator. It also gives an overview of the typical issues that are reported by end users.