Description

Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation and providing an empathetic ear for them to express their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent.
This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention to the customers’ needs and understanding their feelings by empathising with them.