Description

Imagine a world where people always say what’s on their mind with no filters. This is a world where you are informed at a lunch meeting that you have lettuce in your teeth, where it’s announced at the staff meeting that a project has been delayed because you forgot to send an e-mail, or where your coworkers openly roll their eyes when you ask a question they think is embarrassingly basic. This is a world without diplomacy and tact. Utilizing tact and diplomacy is important when engaging in difficult conversations, but these skills are just as important in our day-to-day work environments. People who communicate with diplomacy and tact will be notable and noticed for their ability to communicate across all levels of an organization in a way that puts people at ease and inspires confidence. In this course, you’ll explore diplomacy and tact, and recognize the difference between them and the value they bring to you and your work environment. You’ll also review situational awareness, how to choose words to avoid a meltdown, and how to apologize with grace.