Description

Virtually every company in the global economy uses the telephone for at least some part of their business. For many organisations, the telephone is the primary form of communication with customers, clients and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more important than ever to your success as an employee and the success of your organisation.
This course introduces the essential skills for professional telephone usage. It covers best practices for making and receiving telephone calls, recording and leaving voice mail messages and the etiquette guidelines for using mobile phones.