Description

If you want to achieve a successful outcome in a negotiation, you need to communicate well. And, this means not only being clear in how you deliver your message but also ensuring that the other party feels understood. You need to actively and skilfully create a connection with the person you’re negotiating with. Otherwise, you won’t ever reach an agreement.
This course describes techniques you can use to effectively handle a conflict situation. It discusses how to set the tone for a negotiation, make an effective and clear proposal and respond positively to the other party in the negotiation.