Description

Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations.
In this course, you’ll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and sensitivity. By exploring the impact of environment, relationships, and communication style, this course shows you how to recognize the delicacy of different situations. It also demonstrates how you can adjust or adapt your communication style to ensure you communicate with diplomacy and tact.