Description

The desktop support technician is often called upon to help with logon problems and to set up or resolve issues with resource access. Logon errors can be caused by simple issues such as network connectivity or use of incorrect credentials, an inability to contact authenticating servers, account misconfigurations, or even name resolution. This course provides technicians with an understanding of the authentication and authorization process, and the various user account policies and settings that can restrict the logon event. It also covers troubleshooting printer access, working with problems with file and printer sharing, and the role of User Account Credentials in causing local or network resource access issues. The course describes how account auditing can be used to troubleshoot some logon or access problems, and the role Credential Manager plays in accessing network or Internet resources using Windows 7.
This course is one of a series in the Algeo learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise Desktop Support Technician. Passing this exam will earn the learner Microsoft Certified IT Professional: Windows 7, Enterprise Desktop Support Technician certification.