Description

When you are dealing with workplace conflict, emotions get stirred up, and many people want conflict to ‘go away.’ But in most cases it won’t go away on its own, so you need to choose a course of action. Sometimes it just means making peace with yourself or a situation. Other times, you may need to make trade-offs. If your choice is to deal with it straight on, you need a process. In this course, you’ll learn how to work through conflicts smoothly by using a structured conflict resolution process. You’ll also learn about techniques for getting the process back on track if difficulties arise.